Terms Of Service
General
Accounts
We highly recommend customers to SIGN UP and LOGIN to complete a booking or to make purchases. This will allow you to better manage your appointments and enhance your overall booking experience. See our FAQ for more information on the benefits of signing up.
Gift Certificates
Gift certificates can only be redeemed for our service offerings and yoga class bookings. They cannot be used for purchasing packages, subscriptions, more gift certificates, and retail items available in the studio. Certificates cannot be used in combination with other promotions or discounts. If a certificate value is greater than the value of the service appointment or class, the remaining balance will remain on the certificate and can be used for future appointments. Gift certificates expire after 1 year from the time of purchase. When a gift certificate expires or the balance reaches zero, whichever occurs first, the certificate is no longer valid. Gift certificates are non-refundable. Partially used gift certificates cannot be exchanged for money.
Esthetics
Appointments
Please take a look at our FAQ about the benefits of creating an account when booking. Although we do not require full payment at the time of booking, we do, however, require a credit card to be on file to hold the reservation.
Arrival
To ensure that we can provide the most timely and best service possible to all of our clients, we kindly ask that clients arrive 10 minutes prior to your appointment. If you are arriving late, please notify us at 858-997-8655. We cannot guarantee service for late arrivals. We will try our best to accommodate, depending on the specific service being requested and subject to schedule availability. If you are arriving more than 10 minutes late and would like to cancel or reschedule, you may be subject to our Late Cancellation and No-Show policy.
Late Cancellation and No-Show
To ensure fair scheduling for all clients, we require a minimum of 24 hours notice for cancellations or rescheduling. If you need to cancel or reschedule your appointment, please contact us at 858-997-8655 or hello@sanaremindandbody.com at least 24 hours before your scheduled time. If you have an account with us, you can also cancel by logging in and cancelling 24 hours in advance. Failure to provide adequate notice may result in a cancellation fee of 50% of the service cost. In the event of a no-show, the full service cost will be charged. We appreciate your understanding and cooperation in adhering to our cancellation and no-show policy.
Virtual Yoga Classes
Class Registration Cutoff
Clients can register for a class up to 6 hour before the start time of a class.
Payments
Payments are made in full when registering for Yoga classes and when purchasing Multi-Pass packages. Although you may use the a Multi-Pass or a Gift Certificates code towards the booking of a class, both codes cannot be used simultaneously. Only one code can be used per booking.
Cancellations
Registered classes can be cancelled up to 2 hours prior the scheduled time of the class.
Multi-Pass Packages
The codes for Multi-Pass Packages are only used when booking yoga classes. Multi-Pass codes expire after 1 year from the time of purchase and cannot be used in combination with other promotions or discounts. When a Multi-Pass balance reaches zero or expires, whichever occurs first, the Multi-Pass code will no longer be valid for use. Multi-Pass packages are non-refundable. The balance of a partially used Multi-Pass package cannot be exchanged for money.
Refunds and Credits
We will provide a refund or credit when a yoga class is cancelled prior to the 2 hour limit. However, a refund or credit cannot be provided after the cancellation window closes.